Shipping
Do you ship outside Australia?
Orders placed through WristbandShop.com.au can only be shipped to addresses within Australia. If you would like an order shipped outside Australia, please Contact Us and we can discuss your options.
Are all products really shipped for free?
Yes, all orders regardless of size are shipped free of charge using Australia Post regular mail. If you need your order quickly, choose the Australia Post Express Post option for a small charge.
Can I track my order?
Yes, head over to the Order Tracking page.
It’s been over a week and I haven’t received my order yet. What can I do?
As mentioned on the order form, production of custom printed Tyvek wristbands and silicone wristbands is approximately 2 – 3 weeks. However, If you haven’t received your plain tyvek wristband after 5 working days, please Contact Us and we will do everything we can to sort out the issue.
Can I pick up my order in person?
Not at this time. WristbandsShop.com.au is able to offer the best prices for wristbands because we keep our processes simple and this means all orders are shipped via Australia Post.
Artwork and Text For Printing
How do I send you the artwork?
The easiest is to complete the form on the Upload Artwork form if you didn’t include it at the time of the order. You will need to include your Order ID.
What file formats can I use to send my artwork?
You can use PDF, AI, EPS, CDR files to send your artwork. Please ensure all work has been converted to curves/paths, i.e. vector rather than raster images. After we receive your artwork we will forward a proof to you for your approval prior to production. If you have any difficulties, please don’t hesitate to call, so we can assist you.
Payments
What payment methods do you accept?
You can pay by direct deposit, credit card or even cheque. If you prefer, we can process your order and payment over the phone. All orders are held until payment clears so if paying by cheque please take into account the number of days for postage and bank clearance.
Ordering
Do you offer discounts for large orders?
We certainly do! Infact we guarantee to beat any Australia competitors price. Just forward their quotation to us and we will beat it by 10%. It’s that simple. Please Contact Us if you wish to order in larger quantities than listed on WristbandShop.com.au and you will be thrilled with our prices.
